FAQ

We prepare orders in 1-2 business days, then delivery takes 2-4 business days. Allow 3-6 business days in total. We email you tracking when your order ships.

Yes. Delivery is free on every order, and so are any UK import VAT, duties or handling fees that might apply. We pay them, so you won't be asked for anything extra.

We currently deliver to addresses in the United Kingdom only.

Once your order ships, we email you a tracking link. If you can't find it, check your spam folder or contact us with your order number.

You can return any item within 30 days of delivery, for any reason. We send a free prepaid return label, and we refund you after we receive and check your parcel, which takes up to 14 days. See our refund policy.

We check your return within up to 14 days of receiving it and refund your original payment method. Your bank may need a few more days to show the money.

Email us at contact@artextyl.shop within 30 days of delivery with your order number and a photo. We'll send a replacement or refund you in full.

We don't do direct exchanges. Return the original item for a refund and place a new order for the one you want.

Contact us as soon as you can. If the order hasn't shipped yet, we can change the address or cancel it and refund you in full.

The available payment methods are shown at checkout. Payments are handled by secure payment providers, and we never see or store your full card details.

Yes, prices in the shop include VAT. Our VAT number is GB470313967.

Pick a size your dog can't swallow, and a style that suits how they play: tough rubber for heavy chewers, soft plush for gentle play, balls and tugs for fetch. Always supervise play and replace any toy that is torn or breaking apart.

LTDLION LIMITED, PO Box 4385, Cardiff, CF14 8LH, United Kingdom. Email contact@artextyl.shop or call +441424236371.