Refund policy
Last updated: November 2026
Free 30-day returns on every order.
If you're not happy with your order for any reason, you can send it back within 30 days of delivery and we'll refund you.
| Return window | 30 days from delivery |
|---|---|
| Return shipping | Free. We send you a prepaid return label |
| Restocking fee | None |
| Refund checking time | Up to 14 days after we receive your return |
| Refund method | Your original payment method |
1. What you can return
You can return any item within 30 days of delivery, whether it's faulty or you simply changed your mind. Items should come back unused and in the condition you received them. For hygiene reasons, we can't refund toys that a dog has clearly used or chewed, unless they were faulty when delivered.
2. How to return something
- Email contact@artextyl.shop with your order number and the item(s) you want to return.
- We send you a free prepaid return label.
- Pack the item securely and send it back using the label. Please don't send anything back to any address unless we've given it to you.
- We receive and check your return, then refund you.
3. Refunds
When your return arrives, we check it. This takes up to 14 days, and we issue your refund as soon as the check is done. The money goes back to your original payment method with no fees. Depending on your bank or card provider, it may take a few more days to show in your account.
The 14 days is the time we need to check your return and process the refund. It is not a shorter return window. You have 30 days to return your order.
4. Damaged, faulty or wrong items
If your item arrives damaged, faulty or isn't what you ordered, email us within 30 days of delivery with your order number and photos. We'll send a replacement or refund you in full, whichever you prefer, and we'll tell you whether the item needs to be sent back. You never pay for return shipping.
5. Exchanges
We don't offer direct exchanges. If you'd like a different toy or size, return the original item for a refund and place a new order.
6. Cancelling before dispatch
If your order hasn't shipped yet, email us as soon as possible and we'll cancel it and refund you in full.
7. Your legal rights
This policy is in addition to your statutory rights as a consumer. Nothing here affects them.
Contact
LTDLION LIMITED
PO Box 4385
Cardiff
CF14 8LH
United Kingdom
contact@artextyl.shop · +441424236371